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Q: Can I change my password?
A: Yes. Changing your password is a simple procedure. You can
go to https://registration.powerworx.net/co
and enter your email address and your current password and Click on Sign-In.
Select "Change Password". Enter in your new password and click on "Change
Password". This process will change your password for your Dial-up, Email,
and Personal Web Space.
Q: Is there any additional
charges for additional email accounts?
A: NO. You may have
up to 4 additional email accounts with no additional charge. You will need
to contact our Technical Support Department at 1-888-979-8500 or email
our Technical Support Department at support@powerworx.net
with your request for additional email accounts. In the email you will
need to include the email address and the password for the additional email
account.
Q: When can I get online?
A: As soon as you receive
your CD in the mail and install the software and complete the registration.
If you already have Microsoft Internet Explorer 4.0 or higher and would
like to get online immediately, you can call our Technical Support at 1-888-979-8500.
One of our Technical Support Representatives can walk you through the registration
process.
Q: What payment options
do you provide?
A: Currently, we only
accept Credit Card or Debit Card payment. The Credit Cards that we accept
are Visa, Master Card, and American Express. The Debit Cards we accept
are Visa and Master Card.
Q: Is my account paid for
before I get access?
A:Yes. Immediately
after your 30 day free trial period, we will begin charging, your credit
card or debit card, your monthly reoccurring fee. For example, If you activate
your account on January 10th ,you are then charged on or about
10th of February for service through the 10th of
March, and so on.
Q: What do I do if there
is a Billing problem?
A: If you have a Billing
problem or a Billing question you can contact our Billing Department at
1-888-887-9139 or billing@powerworx.net.
Q: What do I do if I lost
my password or User ID?
A: Contact our Technical
Support Department at 1-888-979-8500. After verifying your identity, one
our Technical Support Representatives can update your password for you.
Q: If I have additional
Email Accounts, How can I access them?
A: You must use your
primary account User ID and password for the Dial-up Connection to our
Network. Microsoft Internet Explorer 4.xx and 5.xx come with Microsoft
Outlook Express, which allows you to have multiple email addresses configured.
Q: Why do I need to run
your CD?
A: We supply you with
Microsoft Internet Explorer 5.0, for Windows 95,98,and NT4.0, and Microsoft
Internet Explorer 4.5 for Macintosh. By installing our CD, this will ensure
that you have all the software required to complete the registration and
ensure that your computer is setup correctly for connection to the Internet.
Q: Why do I need to run
a script?
A: Our network is configured
such that access is only granted by running a script.
Q: What if I already have
Microsoft Internet Explorer installed on my computer?
A: If you have a version
of Microsoft Internet Explorer previous to Microsoft Internet Explorer
4.0, you may contact our Technical Support Department at 1-888-979-8500
and one of our Technical Support Representatives will initiate a CD request
for you. You should receive your CD with 7 to 10 business days.
If you have Microsoft Internet
Explorer 4.0 or higher you may contact our Technical Support Department
at 1-888-979-8500 and have one of our representatives assist you in the
registration process and ensure that your computer is configured correctly.
Q: Can I use your service
with a Macintosh?
A: Yes. You may use
our service if you have Macintosh OS 8.0 or higher.
Q: Can I use your service
with Microsoft Windows NT?
A: Yes. You may use
our service if you have Microsoft Windows NT 4.0 (workstation or server)
with Service Pack 3 or higher installed.
Q: Where can I get a list
of your local access numbers?
A: The list of local
access numbers can be found on our web site http://www.powerworx.net/custserv/popnum/.
Currently you can only search by entering an entire phone number. If there
is a local Dial-up number for you that number will be displayed. If there
is no local POP for the phone number entered a message stating that there
was no POP number found for the number you have entered.
Q: I have checked your
local access number list (POP List) and as far as I can tell, there is
no local number for me. What can I do?
A: We are constantly
adding dial-up numbers. You may check back periodically to see if we have
added a local dial-up number in your area.
Q: When I travel, how can
I get access to the Internet to browse the web or check email?
A: You can access our
service while traveling throughout the United States. You will need to
Check our POP locator at http://www.powerworx.net/custserv/popnum/ to see
if there is a local access number for the location you are traveling to.
Q: Is there a fee for Technical
Support?
A: NO. We have
24 hour a day 7 days a week Technical Support. Our Toll free Technical
Support at 1-888-979-8500 is always free.
We also have free 24 hour
Email support at support@powerworx.net
Q: What does Unlimited
Access mean?
A: Unlimited access
means, you may access the Internet as often as you would like, and for
a long as you would like, for a flat monthly rate.
Q: Do you offer international
access?
A: NO. We only
have access throughout the United States.
Q: Do I get Personal Web
Space with my Internet Account?
A: YES. You get 10
megabytes of Personal Web Page space with each Internet Account.
When you have finished creating
your personal web page, you can FTP directly to your web site. Creating
a Web page is easy and fun. See
info here for personal web space.
Q: What do I do if I can
not get connected at my local access number?
A: There are many reasons
why you might not be able to get connected to you local access number.
Busy signals and a constant ringing with no answer are usually caused by
one of our modems.
If you experience constant
problems with your local dial up number, report the exact nature and time
of the problem to our Technical Support Department at 1-888-979-8500.
Q: Can I send mail to other
online services?
A: YES. You are able
to send e-mail to other online services, as long as you have the correct
email address.
Q: What is the Internet?
A: The Internet is
a vast, global system consisting of people, computers, and communication
lines. People provide all of the information. Computers do the grunt work
of actually moving the information. The information is moved from one place
to another through communication lines, including cables, satellite relay
stations, and telephone lines. The most important aspect of the Internet
is that it is a voluntary system. No one runs it – it is based entirely
on cooperation.
Q: What is the World Wide
Web?
A: The World Wide Web
(www) is a collection of information, pictures, and other data that you
can access over the Internet. The information is stored on computers, called
"servers," that are connected to the
Internet by communication lines. The information is organized in Web "pages"
that can be accessed by, and displayed on, your computer. The most important
thing about the information on the Web is that one piece of information
can link to another piece of information anywhere else on the Web using
something called hypertext. You can
literally follow such a link from a document on one computer to a document
on another computer anywhere else on the Web simply by pointing on the
image or word that is linked and clicking your computer's mouse.
Q: What is Internet Explorer?
Why is it also called a browser?
A: Now that we have
seen what the Internet is and how you can connect to it using your computer,
a modem and a phone line, let's talk about the software you'll need to
browse the World Wide Web. Included with your POWERworx CD you received
a software program called Microsoft Internet Explorer. Microsoft Internet
Explorer is software that is referred to as a Web browser. Browsers are
used to access and display Web pages. Although there are several other
browsers available, Microsoft's Internet Explorer is one of the easiest
to use. Microsoft Internet Explorer allows you to locate, display, and
even record the location of, Web pages by simply using your computer's
mouse. With Microsoft Internet Explorer, you can point and click your way
through the Web without having to remember addresses or learn any commands.
Q: What's a Web Site?
A: A Web site is simply
a collection of Web pages that are linked together and organized around
a particular topic.
Q: What's a link?
A: A link, or hyperlink
as it is frequently called, is a word or phrase on a Web page that is underlined.
When selected, it tells Internet Explorer to jump to that address and load
the Web page at that site. This might be a different page at the current
Web Site or a page in another site around the world. Links give you the
creative ability to roam all over the World Wide Web. For example, suppose
you were researching things to do in Washington DC for an upcoming trip.
You could access the Visitor's
Bureau Site (http://www.Washington.org)
to begin your search. As you read through the pages you see a link to the
museums in the area. While visiting the Web Site for the Smithsonian, you
select the link for NASA. If you continue, before long you could be looking
at the latest pictures from the Hubble space telescope! Therein lies the
power of Links - you can follow your interests from A to Z and back again
with the click of the mouse.
Q: What's an Internet Address?
A: Each Web site on
the Internet has an address, often referred to as a URL, where it can be
found. To travel to a Web site you start with the command http://. This
tells Internet Explorer that what follows is an address that you want to
visit. That command is followed by the letters www, meaning that you are
going to a site on the World Wide Web. The www is followed by a period
(.) and words that designate the site's specific location, usually referred
to as the "domain name." The domain name typically is followed by another
period (.) and three-letter extension, designating the type of domain it
is. These abbreviations will help you determine what type of Web Site you
are accessing.
.com
-
Commercial or Business address
.edu
- Educational institution such as a University
.gov
-
Government site .mil Military sites
.net
- Gateway sites or administrative hosts
.org
- Non-profit organization
Q: What kind of computer
knowledge do I need to use the Internet?
A: You don't have to
be a computer expert to use the Internet. However, if you posses a few
basic computer skill your Internet experience will be more enjoyable and
a lot less frustrating. Here are what we consider to be the basic computer
skills necessary to enjoy the Internet fully:
• You should know how to
browse and navigate your computer's file system.
• You should know how to
find files on your hard drive.
• You should know how to
create, name, rename, copy and move files and directories on your machine.
• You should know how to
do backups and have a backup system in place.
• You should know how to
navigate among and between different windows and applications.
• You should know how to
use the clipboard to copy, cut, and paste.
• You should know how to
add and remove icons to your desktop.
• You should know how to
add and remove programs on your computer.
• You should be able to type,
at least enough to get by.
• You should be able to organize
and keep track of things like passwords, files, url's and directories.
• You should know how to
start and shutdown your computer.
This list has nothing to
do with actually using the Internet, this is basic computer knowledge to
get you started.
Q: How does my computer
connect to the Internet?
A: As you can imagine,
connecting your computer into the Internet can be quite a job. That is
where an Internet Service Provider (ISP) like ours is important. We maintain
a connection to the Internet through our own network. By subscribing to
our service, you are permitted to go through our network to get into the
Internet. We will help you to go through our network by programming your
computer to place a phone call to one of our computers located in your
area. Our computer will recognize you as a subscriber to our service and
allow you to pass through our network to the Internet.
Q: What's a Modem?
A: As smart as your
computer is, it's not capable of using a phone line without another piece
of equipment called a modem. A modem is a small "box" that is attached
to your computer (either internally or on the outside) and allows your
computer to talk with other computers using the common phone interface.
Modem stands for "Modulate/Demodulate" and refers to the action the modem
performs as it translates your computer's electronic signal to the phone
line and back again.
Q: Why Don't I Connect
at the Exact Speed of my Modem?
A: Connection speeds
rely on the Quality of your actual phone line. Although we maintain the
highest standards of phone lines here, we cannot guarantee the quality
of your existing line. Therefore, it is not unusual for a 33.6K modem to
connect at 31.4Kbs, 28.8Kkbs….etc.
Q: Where can I find a list
of Internet Terminology?
A: A list of Internet
terminology can be found on our Terminology
page.
Q: What's a Chat Room?
A: Chat Rooms differ
from E-mail, Mailing Lists and Newsgroups. A Chat Room gives you the ability
to carry on a real-time conversation with other people on the Internet.
Q: What is Microsoft Comic
Chat?
A: Microsoft Comic
Chat allows you to carry on real-time conversations with other people,
in chat areas hosted by Microsoft, using cartoon characters like in a real
comic strip.
Q: What is Microsoft Net
Meeting?
A: Microsoft Net Meeting
is software that can help you communicate with others Online even though
you may be in different locations. It is the same concept as a telephone
conference, except that you type your conversation, and it appears on the
respective computer screens.
Q: What is HTML?
A: HTML stands for
Hyper Text Markup Language. This is the language that all World Wide Web
sites are written in.
Q: How do I see the HTML
on a web page?
A: You can view the
HTML coding on a page by choosing 'View' and then 'Source' from the menu
on your browser. Viewing the HTML is a very good way to see how the page
works. It can give you ideas for the code on your own page.
Q: Where can I learn to
write HTML?
A: There are numerous
sites designed to help you learn HTML. Here is a list of a few of those
sites. We also recommend that you purchase a book on HTML code to help
you learn how to write it.
Q: What is a good tool to
use to make web pages?
A: There are probably
hundreds of Web Authoring Tools available for you. Below is a description
of just a few of those tools.
Using Microsoft Word 97:
If
you have Word 97 or an earlier version of Word with the Web Assistant,
you can design a basic page just like you would a Word document. Simply
type the text that you want to appear on your set - change the colors and
even import graphics, Then, choose "Save as HTML"
from the file menu and Word will automatically
create the code for you.
Microsoft Front Page: This
is a more advanced Web Authoring tool. You can set up your page in frames
or you can choose a 'Theme' for your page. The built in 'Themes' include
a background, buttons and a header banner. This is a great option for the
non-creative. There are so many creative options in Front Page that the
only thing it doesn't do for you is type the content!
Netscape® Composer: This is a free download from Netscape
and is easy to use. Pasting html can be tricky.
Using other design tools:
If
you want to go beyond a basic site, we recommend that you check out the
one of the many books available on the subject
Build your own identity
on the internet with a free web site. Want to show pictures of your
ski trip to your jealous cousins in Atlanta and your Aunt Mae in Virginia?
There's no better way to do it than with your own personal web space. You
get up to ten megabytes of web space with every POWERworx account, which
is plenty of room to show off your favorite pictures, your pets, your pet
rock collection, your favorite jokes, original award-winning poetry - you
name it! Click here
for more information.
Q: Can I have both Internet
Explorer 3.x and Internet Explorer 4.x on my system at the same time?
A: No. This
is due to the drastic differences in the way the software is written and
the way it affects your computer.
Q: What if my Technical
problem is not covered here?
A: Contact our POWERworx
Technical Support at 1-888-979-8500 or email our Technical Support at support@powerworx.net.
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