24 hours a day 7 days a week.

Phone 1-888-979-8500

POWERworx endeavors to resolve your support issues based upon the following turn around times:

Phone Calls

Calls will be answered within 20 minutes or you will

be given an opportunity to leave voicemail.

Voicemail

We make every effort to return all voicemails within 24 hours. We will leave up to two messages at two separate times prior to closing your ticket.

E-Mail Support

You should receive a response to your specific email inquiry within 24 hours.

Technical Support exists to get you online and to aid in the configuration of the applications provided with our installation software. Our primary goal is to insure that you can successfully connect to the Internet. Once you are online there should be little reason for you to need to contact us other than to report difficulties with one of our services.

Connecting to Powerworx - Installing Powerworx Software - Sending & Receiving E-mail -Browsing the World Wide Web - Uploading Web Pages (FTP) - Setup of Supported Applications -

Using USENET - Powerworx Servers, www, email, etc - Backbone Connectivity -

Macintosh OS 8.0 Setup - Windows 95 & 98 - Windows NT 4.0

The activities listed above can be performed with a variety of client side software. We will provide support for these activities only if you utilize one of the supported applications distributed with our installation software. Listed below are the applications currently supported by POWERworx Technical Support:

Netscape Communicator 4.x - Internet Explorer 4.0 – 5.0 - Macintosh Free PPP -

Outlook Express & Outlook 97 - WS_FTP - Netscape Discussion Groups -

Macintosh Open Transport - MS Internet Mail & News - Net Meeting - Comic Chat

Shell Questions - Operating System Issues - CGI/BIN Scripting Unrelated to Your Dial-Up -

MUDS, MOO’s Account - Newsgroup Monitoring - DOS, UNIX, OS2, LINUX -

Listserves - LAN Connections - Routing Beyond Our Backbone - HTML - Windows 3.xx - Surfwatch

In the event that your inquiry exceeds our normal levels of support we will do our best to refer you to an alternate resource for assistance.

Technical Support is design for direct dial-up users. Affiliates should contact their Account Representative if they have any issues that are not specifically related to their user account on our system.

Affiliates are not to act as a "liaison" between a particular subscriber and Technical Support. Subscribers must contact Technical Support directly. POWERworx is not liable for any damages, credits, or cancellations that are a consequence of affiliates who have chosen to act in a Technical Support capacity. Any credits, cancellations, or liability related to situations in which an affiliate has provided support in violation of this policy will be handled in accordance with the "Affiliate Charge Back" policy.